Vallamo lives on your website and answers every customer message from your own information, booking straight into your calendar, following up the enquiries that go cold, and bringing in your team the moment a conversation needs a person.
The live demo is a real Vallamo assistant set up for a sample medspa: ask about a treatment or try booking a slot.
Try asking it:
The AI receptionist for your website · Built for UK salons, clinics, medspas and studios · Live with one line of code
More and more enquiries start online, and a lot of them arrive when there's no one at the desk to answer. The ones that have to wait usually don't wait long.
of online bookings are made outside business hours: evenings, early mornings and weekends, when your team is with clients or already home.
customers would now rather book online than pick up the phone. They're already on your website, not your phone line.
have switched to another business after a slow or awkward booking experience. A reply that comes tomorrow is usually a booking lost today.
Sources: appointment-scheduling and online-booking industry research, 2024 to 2026.
Answering, booking, reminding, following up, done the way your best receptionist would, at 11pm on a Sunday too.
Replies come from your services, prices, policies and team: knowledge built from your website that you review and approve before it goes live. When your site changes, you see exactly what's new and choose what to accept.
And when it doesn't know? It says so, takes the customer's details, or brings in your team. It's built to never guess at a price or a policy.
How setup worksVallamo connects to the booking system you already run your business on. It offers times that fit the treatment's real duration, books the slot, and confirms in the chat. Your calendar stays the source of truth, so there's no double-booking and no second diary to manage.
It can book with a specific team member (it knows who does which treatment and the days they work), and when someone wants more than one treatment in a visit, it books them together as a single, longer appointment.
Customers can cancel or reschedule in chat too, with an identity check before anything is changed.
See supported systemsConfirmations go out the moment a booking is made, reminders go out before the appointment, and every message includes a self-serve link, so a customer who can't make it reschedules instead of disappearing. When a slot is worth protecting, it can ask for a deposit at booking, turning a soft enquiry into a secured appointment.
Missed someone anyway? Vallamo follows up, and can quietly win back abandoned bookings and lapsed regulars too. Every campaign stays off until you switch it on.
Complaints, sensitive questions, a frustrated tone: the assistant recognises conversations that need a person and routes them to your team, with alerts so nothing sits unseen.
From the inbox you can watch any conversation live, take over and type as yourself, then hand back to the assistant when it's resolved. You set the escalation rules by topic, sentiment or keyword.
Every conversation, booking and handover is in your dashboard as it happens. Resolution, customer satisfaction and bookings are measured honestly, not flattered, and every transcript shows the sources behind each answer.
It also gathers the questions it couldn't confidently answer and groups them together, so you can turn a gap into an approved answer in a couple of clicks. The assistant keeps getting sharper about your business the more it's used.
See all FAQsNo technical work beyond pasting one snippet, and nothing the assistant says goes live without your approval.
Vallamo reads your site and drafts your knowledge base: services, prices, hours, policies, your team. You review every line before going live.
Link the calendar you already use and map your services once. The assistant books against real availability from day one.
Paste the snippet into your site and the chat appears in your brand colours, with your greeting. Works on any site builder.
The questions, the booking flow and the tone are tuned to your kind of business, not a generic chatbot with your logo on it.
A scripted chatbot collects a name and hopes someone follows up. A missed enquiry does nothing at all. Vallamo turns the conversation into a booking.
| When a customer enquires on your site… | No assistant | Generic chatbot | Vallamo |
|---|---|---|---|
| Answers from your real prices, hours and policies | × | ~ | ✓ |
| Books straight into your calendar, no double-booking | × | × | ✓ |
| Knows who does which treatment, and the days they work | × | × | ✓ |
| Answers instantly, day and night | × | ✓ | ✓ |
| Chases the enquiries that go cold | × | × | ✓ |
| Hands to your team the moment it should | × | ~ | ✓ |
| Speaks in your brand, on your own site | · | ~ | ✓ |
Vallamo plugs into the booking system you already use, reading real availability and writing bookings directly, plus the marketing tools where your customer list lives.
Cliniko and Cal.com connect today, with more being added. A few platforms, like Mindbody, Boulevard and Treatwell, connect through their own partner programmes, so we'll confirm what's available for your setup during onboarding.
Vallamo handles personal information the way a UK business needs it handled: minimal, auditable, and under your control. We'd rather tell you plainly what we do than hide behind badges.
Export or delete a customer's data on request, and set your own retention period.
Encrypted in transit, with every business's data isolated at the database level.
Every change to knowledge, settings and team is recorded: who, what and when.
Invite staff with the right level of access, from view-only to admin.
Hardened against manipulation, with sensitive details redacted from logs and abuse rate-limited.
Your data can be hosted in the UK or EU, and we'll be clear about exactly where it lives.
One plan with everything, priced per location to fit your business. Start with a trial on your own site, with real customers, before you commit.
Pricing is per location and depends on your conversation volume. We'd rather quote you accurately than publish a number that doesn't fit your business. Book a demo and we'll talk it through.
The things owners ask before they trust an AI with their customers, answered straight.
Pricing is per location and depends on your conversation volume, so we quote it properly rather than publish a number that won't fit your business. Book a short demo and we'll talk through what's right for you, and you can trial it on your own site, with real customers, before you commit.
A typical chatbot follows a script and collects a name. Vallamo holds a real conversation from your own approved knowledge, qualifies the enquiry, books the appointment into your calendar, follows up if it goes cold, and hands to your team when it should. It's built to move enquiries to bookings, not just reply.
It says so. The assistant only answers from knowledge you've approved. When a question falls outside that, it tells the customer it isn't sure, offers to take their details, or hands the conversation to your team. It's built to never invent prices, policies or medical advice.
No, Vallamo works on your website and the messages customers send through it, not the phone. It's built for the online enquiries that come in around the clock: the questions and booking requests that would otherwise sit unanswered overnight, or arrive while your team is mid-appointment. That focus is deliberate: it's a website receptionist, done properly, not a phone line. WhatsApp and Instagram are rolling out next, so the same assistant can answer your DMs too.
Yes, the assistant introduces itself honestly, and customers can ask for a person at any point. In our experience, customers care most about getting a fast, accurate answer; what they dislike is being misled.
No. It covers the hours and moments your team can't (evenings, weekends, when everyone's mid-appointment) and takes the repetitive questions off their plate. Anything sensitive or complex still goes to a person.
The first draft of your knowledge base is built automatically from your website, usually within minutes. Most of your time goes into reviewing it and connecting your booking system. Going live is pasting one line of code.
Yes, it's one line of code that works on any site builder, including Squarespace, Wix, WordPress, Shopify and custom sites. It appears in your own brand colours and greeting, and nothing else about your site needs to change.
If you use one of our supported booking platforms, yes, it reads real availability and writes the booking directly, so there's no double-booking and no second calendar to manage. If your platform isn't supported yet, the assistant can capture the request and share your booking link instead.
No. If you'd rather keep the booking step with your team to begin with, it can simply answer the enquiry and hand you a qualified lead with all the details. You can switch on direct booking into your calendar whenever you're ready.
Conversations are stored encrypted, isolated per business, with a retention period you control. Your conversations aren't used to train AI models. You can export or delete an individual customer's data at any time, and every change in your account is logged in an audit trail.
Yes, it detects the customer's language and replies in it, and you can review or override its greetings and key messages per language.
We're a small UK team building Vallamo for appointment businesses, and we're taking on a first group of founding partners now. See it working on your own website before you pay a penny, and help shape what we build next.
On a 20-minute call we'll point Vallamo at your website, live, and you can judge the answers for yourself.